FAQs

About Us

What services does Decolide provide?

In addition to selling interior design products, Decolide provides online consultations with architects and interior designers. Our services include interior renovation, home design, and the creation of 3D models.

How can I book a consultation with an architect or interior designer?

You can book a consultation through our website by visiting the 'Consultation' section and selecting a suitable date and time. Our team will then get in touch with you to confirm the details.

What is the process for an interior renovation project with Decolide?

The process begins with a consultation where we discuss your requirements and preferences. Following this, our designers will create a detailed plan and 3D models if required. Once approved, we proceed with the renovation, ensuring to keep you updated throughout the project.

About Our Products

What products does Decolide offer?

Decolide offers a wide range of interior design products including beds, sofas, interior decor items, and more.

Can I see examples of previous projects?

Yes, you can view our portfolio on our website which showcases some of our previous projects. This will give you an idea of our design style and capabilities.

Do you offer customization options for your products?

Yes, many of our products can be customized to fit your specific needs. Please contact our customer service for more details on customization options.

Shipping & Returns

What is your return policy?

We offer a 30-day return policy for most of our products. Items must be returned in their original condition. Please visit our 'Return Policy' page for detailed information.

How long does delivery take?

Delivery times vary based on the product and your location. Generally, it takes between 5-10 business days for standard items. Custom orders may take longer. We will provide an estimated delivery date when you place your order.

What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and bank transfers. For more information, please visit our 'Payment Options' page.

How can I contact Decolide customer service?

You can contact our customer service team via email at support@decolide.com or call us at (123) 456-7890. Our support team is available Monday to Friday from 9 AM to 6 PM.